As Indonesia’s trusted state-owned company providing pawn financing and micro-lending services to millions, Pegadaian is taking the next step in its digital transformation journey. The company has launched a new initiative to make transactions simpler and services more efficient for both staff and customers. To make this vision a reality, Pegadaian is partnering with Jatis Solutions, a subsidiary of the Indivara Group, which has extensive experience helping financial institutions modernize their systems and deliver better customer experiences.
The initiative centers on the introduction of Top Up and Repeat Order functionalities. These features are designed to support service continuity and streamline daily processes, especially at Pegadaian’s branch offices. By reducing unnecessary steps and consolidating workflows, Pegadaian aims to deliver a smoother experience for both employees and customers.
Tjondro Setijo Utomo, Assistant Vice President of the Business Applications Department at Pegadaian, emphasized that the project’s ultimate goal is to enable branch staff to serve customers more effectively through a unified platform. He noted that
“the Jatis Solutions project management team has been highly proactive and responsive, giving us confidence that this collaboration will help us achieve our goals of delivering the best service to our customers.”
One of the key challenges Pegadaian has faced is managing multiple platforms for different tasks. With support from Jatis Solutions, the company is moving toward a single, streamlined system that simplifies daily operations and enables staff at branch offices to serve customers more efficiently.
Beyond addressing these immediate needs, the project also reflects Pegadaian’s broader commitment to modernization and operational excellence. By working closely with Jatis Solutions, the company is developing digital features that simplify transactions, ensure continuous service improvements, and enhance the overall experience for both employees and customers. The effort ultimately aims to reduce manual work, streamline processes, and create a more integrated service environment.
What makes this collaboration especially valuable is Jatis Solutions’ ability to design systems that are closely aligned with a client’s specific requirements. The solutions are developed with an understanding of each organization’s processes, challenges, and long-term goals, ensuring that the technology integrates smoothly into existing operations. In Pegadaian’s case, this approach helps ensure the new features are not only technically sound but also practical and relevant for employees who rely on them in their daily work.
Jimmy Wijaya, CEO of Jatis Solutions, highlighted the importance of this effort:
“Pegadaian has shown strong leadership in advancing digital innovation. We are honored to partner with them and provide solutions that further enhance their services for employees and customers alike.”
As Pegadaian and Jatis Solutions continue this collaboration, the new Top Up and Repeat Order features are set to become more than just a digital upgrade. They represent a foundation for broader innovation, opening the door to future developments that will further strengthen Pegadaian’s digital ecosystem and bring lasting value to its customers and employees alike.